Contemporary design meets craftsmanship
SUSTAINABLY MADE. CRAFTED BY HAND.
Preserving heritage of skilled artisans around the world.
Shipping Policy
IMPORTANT INFORMATION
- The shipping costs are FLAT RATES
- The prices of our products are based on the US$ currency.
- The cost of customs, duties, taxes and returns are the responsibility of the receiver.
SHIPPING POLICY
Traces of the World currently provides shipping within Canada, US, Mexico and Europe.
We work closely with our shipping partners to minimize the potential impact of custom delays on our national and international customers.
For each country we have established with our shipping providers approximated FLAT RATE shipping options for the countries we are delivering our products:
APROX. SHIPPING FLAT RATE 1KG:
FLAT RATE - MEXICO - 18$
FLAT RATE - US + CANADA - 30$
FLAT RATE - EUROPE - 45$
FLAT RATE - SOUTH AMERICA - 40$
FLAT RATE - REST OF THE WORLD - 78$
*These prices correspond to maximum weight of 1 kg. For more items or exceeded weight, please ask us: contact@tracesoftheworld.com
SHIPPING OPTION RATE DELIVERY TIME:
MEXICO - 1-2 days
US + CANADA - 2-3 days
EUROPE - 2-5 days
SOUTH AMERICA - 3-5 days
REST OF THE WORLD - please ask us: contact@tracesoftheworld.com
*Please note that shipping times may vary based on the shipping location.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, the item that is returned more than 30 days after delivery.
ADRESS FOR ALL RETURNS:
TRACES OF THE WORLD
Workshop: Avenida Simojovel, 2B
29220 San Cristobal de las Casas
Chiapas | Mexico
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at traces@tracesoftheworld.com
PRE ORDERS
The PRE ORDERS are fully paid in advanced and we guarantee the delivery in four weeks. In case we can't commit with the accorded delivery date, we notify the client in advanced and schedule a new date. The refunds are the same for all products.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@tracesoftheworld.com and send your item to: TRACES OF THE WORLD - Workshop: Avenida Simojovel, 2B - San Cristobal de las Casas - Chiapas MX 29220.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to: Workshop: Avenida Simojovel, 2B San Cristobal de las Casas Chiapas MX 29220
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
"The future is handmade "
