Privacy Policy & Cookies

1.- LEGAL NOTICE

In compliance with article 10.1 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI), the identification data of the owner are indicated:

• Responsible: Katerine Gutiérrez Villaverde
• NIF: 76933299R
• Registered office: Rúa Da Capela, 5
• Registration data: N/A
• Contact email: contact@tracesoftheworld.com
• Website: https://tracesoftheworld.com/

2.-PRIVACY POLICY

Through this Privacy Policy, the user is informed in a clear, precise and concise manner. If the user accepts it, they will give us their consent in a free, informed, specific and unequivocal manner so that TRACES OF THE WORLD processes their personal data, in accordance with EU Regulation 2016/679 relating to the protection of natural persons, through the processing of your personal data and its free circulation (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) (current European and national legislation on data protection matters )

2.1 DETAILED INFORMATION ON DATA PROTECTION

2.1.1 Who is responsible for the treatment?

• Identity: Katerine Gutiérrez Villaverde
• Postal Address: Rúa Da Capela, 5, 36556 Cachafeiro, Forcarei
• Telephone: 00 34 679 717 849
• Email: contact@tracesoftheworld.com

2.1.2 What information do we collect and process from the user through the website?

The data collected refers to the category of identifying data, such as: Name and Surname, Telephone, Email, as well as the IP address from which you access the data collection form.

The necessary identification data related to registrations for activities and other types of initiatives in which it is necessary to complete a form with data will also be requested. Likewise, users will always be notified with basic information about the specific purposes for which their personal data will be collected.

• Through the Contact form

On our website the user will find the option to write to us to clarify any questions they may have regarding the operation of our products/services or anything else they may need. To respond, we will contact the user via email or telephone number, if they have indicated it to us.

• Through our corporate email

Through our email: contact@tracesoftheworld.com the user may write to us and/or request the information they consider necessary to clarify doubts related to our services.

In the event that the user provides us with third-party data, they will assume the responsibility of having previously informed them and having their consent to do so, in accordance with article 14 of the RGPD.

2.1.3 For what purpose do we process the user's personal data?

TRACES OF THE WOLRD processes personal data for the purposes set out below, depending on the reason for which they were provided:

1. Carry out the provision of the services offered by TRACES OF THE WORLD, billing, development of commercial actions and the offer and/or contracting of products and services.
2. Contact, process, manage and respond to the user's request, request, incident or query (whether through email, contact form or telephone).
3. Manage, where appropriate, the sending of information about activities, services and news associated with TRACES OF THE WORLD by electronic and/or conventional means.
4. We process the information for the purpose of managing registration as a web user. In addition to enabling the adequate provision of the agreed service, billing, the development of commercial actions and the offer and/or contracting of products and services.
5. We process the information in order to manage the relationship with candidates applying for a vacant position in the company.

2.1.4 What is the legitimacy of the processing of user data?

• The legal basis for the processing of your personal data for the purposes set out in the previous section is the execution of the provision of the corresponding service, and it is an imperative obligation to do so, as established in article 6.1, b) of the RGPD.
• Regarding the sending of information about activities, services and news associated with TRACES OF THE WORLD, the legal basis for the processing of the personal data provided is the consent expressly granted by the user, as established in the article 6.1, a) of the GDPR.

2.1.5 How long will the user's personal data be processed?

• The data for managing the relationship with the services managed by TRACES OF THE WORLD and requiring payment will be kept for as long as the contract is in force. The data may be kept for the time required by applicable legislation and until any resulting tax liabilities expire.
• The data for the management of queries and requests will be kept for the time necessary to respond to them, and, where appropriate, as long as the interested party does not request the withdrawal of their consent to send them information related to their query.
• The data for sending information associated with the activities or services of TRACES OF THE WORLD will be kept as long as the user does not revoke their consent.

2.1.6 To which recipients will the user's personal data be communicated?

As a general rule, your data will not be transferred to third parties unless there is a legal obligation or it is necessary to carry out the provision of the service. Taking this into account:

• The user's personal data could be communicated to the financial entities through which the management of collections and payments is articulated.
• They could also be communicated to the competent Public Administrations in the cases provided for by Law.
• If applicable, they will also be communicated to the TRACES OF THE WORLD Data Processors for the correct provision of the service.
• Consulting, with the purpose of providing tax and accounting management and advice services.
• IT companies with the purpose of maintaining computer applications and systems.
• Transport and logistics companies.
• Consulting, certification and/or legal advice companies.

2.1.7 What are the user rights?

Anyone has the right to obtain confirmation as to whether TRACES OF THE WORLD is processing personal data that concerns them or not.

You have the right to request access to personal data relating to the interested party, its rectification or deletion, the limitation of its processing, to oppose the processing and the portability of the data.

We inform you that you have the right to withdraw the consent that has been given to us for some speci fi c purpose; as well as to file a claim with any supervisory authority.

You can exercise your Data Protection rights in writing at TRACES OF THE WORLD, Rúa Da Capela, 5, 36556 O Cachafeiro, Forcarei, Pontevedra.

2.1.8 What security measures do we have implemented?

At TRACES OF THE WORLD we are committed to protecting your personal information.

We use reasonably reliable and effective measures, controls and procedures of a physical, organizational and technological nature, aimed at preserving the integrity and security of your data and guaranteeing your privacy.

Furthermore, all staff with access to personal data have been trained and are aware of their obligations in relation to the processing of their personal data.

In the case of the contracts we sign with our suppliers, we include clauses in which they are required to maintain the duty of secrecy with respect to the personal data to which they have had access by virtue of the order made, as well as to implement security measures. technical and organizational measures necessary to guarantee the permanent confidentiality, integrity, availability and resilience of personal data processing systems and services.

All these security measures are reviewed periodically to guarantee their adequacy and effectiveness.

However, absolute security cannot be guaranteed and there is no security system that is impenetrable, so, in the case of any information being processed and under our control that is compromised as a result of a security breach, we will take the necessary measures. appropriate measures to investigate the incident, notify the Control Authority and, where appropriate, those users who may have been affected so that they can take appropriate measures.

2.1.9 Policy on social networks

TRACES OF THE WORLD has a corporate profile on the social networks of Facebook and Instagram.

Therefore, TRACES OF THE WORLD is the “responsible for the processing of your data” by virtue of the existence of said profiles on social networks and the fact that the user follows us and by virtue of this we can also follow them.

The above means that, if the user decides to join our corporate profile as a follower or by giving a “Like” or a “Like” to our content or profile, they accept this policy, where we explain their rights and how we use their data.

As the person responsible for the processing of your data, we guarantee confidentiality in the processing and compliance with the user's rights, always under the effects of current regulations on data protection.

On the other hand, we inform you that we will use these social networks to announce news or relevant information related to the services we offer, or about topics that we consider to be of interest to the user. Using the functionalities of these platforms, it is possible that the user receives news with this type of information on their wall or profile.

Now, we also inform that there is no link between TRACES OF THE WORLD and said platforms or social networks, so the user accepts their use policy and conditions once they access them and/or validate their notices and terms and conditions in the registration procedure, TRACES OF THE WORLD not being responsible for the use or processing of user data that is carried out outside the strict relationship and provision of services indicated in this policy.

3.- Cookies

This Privacy Policy describes how tracesoftheworld.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. 
• Disclosure for a business purpose: shared with our processor Shopify. 

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify and Stripe. 

Customer support information

• Examples of Personal Information collected. 
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose. 

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

YOUR RIGHTS

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

WHAT IS A COOKIE?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

TRACES OF THE WORLD

• Responsible: Katerine Gutiérrez Villaverde
• NIF: 76933299R
• Registered office: Rúa Da Capela, 5, O Cachafeiro, Forcarei, Pontevedra 36556
• Contact email: contact@tracesoftheworld.com

Last updated: 06-02-2024

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: contact@tracesoftheworld.com

https://www.gob.mx/indesol/documentos/ley-general-de-proteccion-de-datos-personales-en-posesion-de-sujetos-obligados