Shipping Policy

IMPORTANT INFORMATION

• The shipping costs are FLAT RATES
• The prices of our products are based on the euro€ currency but you can change the currency depending on the country you are buying from.
• The cost of customs, duties, taxes and returns are the responsibility of the receiver.

SHIPPING POLICY

Traces of the World currently provides shipping within Spain and Mexico. 

We work closely with our shipping partners to minimize the potential impact of custom delays on our national and international customers.

For each country we have established with our shipping providers approximated FLAT RATE shipping options for the countries we are delivering our products:

Aprox. shipping flat rate = 1kg

Shipping option rate delivery time: Spain delivery in 24 hours and depending on the destination

Galicia area: 4,92€ FLAT RATE 

A Coruña /Pontevedra/Ourense/Lugo

Middle area: 5,51€ FLAT RATE 

León/Zamora/Salamanca/Palencia/Ávila/Valladolid/Segovia/Burgos/Soria/Asturias/Cantabria/ Badajoz/Cáceres/La Rioja/Álava/Guipúzcoa/Vizcaya/Navarra/Zaragoza/Cuenca/Guadalajara/Madrid/ Toledo/Ciudad Real

Long Zone: 5,51€ FLAT RATE 

Teruel, Huesca, Barcelona, Girona, Lleida , Tarragona, Castelló, Valencia, Alicante

Murcia/Almería/Granada/Málaga/Cádiz/Jaén/Córdoba/Sevilla/Huelva/Albacete

There are no shipments to

Islas Baleares/Las Palmas/Santa Cruz de Tenerife

MX - *rest of the world please ask us: contact@tracesoftheworld.com

WORLD - *rest of the world please ask us: contact@tracesoftheworld.com

Please note that shipping times may vary based on the shipping location. 

RETURNS

• Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• There are certain situations where only partial refunds are granted (if applicable).
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery. 

Address for all TRACES OF THE WORLD returns: 

TRACES OF THE WORLD

Rúa da Capela #5, 36556 Forcarei, Pontevedra, España.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at traces@tracesoftheworld.com.

PRE ORDERS

The PRE ORDERS are fully paid in advanced and we guarantee the delivery in three weeks. In case we can't commit with the accorded delivery date, we notify the client in advanced and schedule a new date. The refunds are the same for all products. Our committed is to deliver the product on time. 

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@tracesoftheworld.com and send your item to: Workshop: Rúa da Capela #5, 36556 Forcarei, Pontevedra, España. 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to: Workshop: Rúa da Capela #5, 36556 Forcarei, Pontevedra, España.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.